Shipping policy
Shipping
We offer free shipping on all orders over $75.
Please expect standard processing times of 2-3 business days as we’re currently experiencing a high volume of seasonal orders. We appreciate your patience.
Please note we do not ship to freight forwarding address.
Reference the table below for shipping times and returns fees to your country. Returns fees are estimates and can fluctuate based on exchange rate. Please note transit times may vary.
| Country | Processing Time (Business Days) | Estimated Delivery Time (Business Days After Order Ships) | Standard Shipping Fee (Estimated) |
Duty & Sales Tax | Return Fees (Estimated and Can Fluctuate Base on Exchange Rate) |
| USA | 1-3 | 7-12 | $15 USD | Not included - payable at checkout | $15 USD |
| United Kingdom | 1-3 | 6-10 | $15 USD | Included | $9 USD |
| France | 1-3 | 6-10 | $15 USD | Included | $15 USD |
| Italy | 1-3 | 6-10 | $105USD | Included | $15 USD |
| New Zealand | 1-3 | 6-10 | $15 USD | Included | $9 USD |
| China | 1-3 | 2-3 | $5 USD | Included | $5 USD |
| Taiwan | 1-3 | 2-3 | $5 USD | Included | $5 USD |
| Japan | 1-3 | 7-12 | $5 USD | Included | $5 USD |
Lost or Stolen Packages
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, Golden LA is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
Can I Change Address Information on a Current Order?
Golden LA orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.